Member Handbook
Member rules
Membership card is not refundable, returnable or transferable once sold, membership benefits can only be enjoyed by the cardholder;
Members are not required to pay the annual fee; the membership is valid in the long term. Please refer to "Membership Introduction" for the membership levels (Star, Silver, Gold and Platinum members);
Membership cardholder him/herself can get the corresponding member points through the booking and check-in on the Huahui Nice Hotel Guests Platform. Please refer to the "Member Benefits" for details about membership of all levels as well as the points
accumulation rules among different brands. Points can only be accumulated based on the amount of room rates;
The points will be credited into the account about three working days after the check-out whereupon the amount can be queried. Points for each order are valid for 2 years and will be considered as invalid overdue. Thus the points will be automatically deducted;
Members can use the cash, debit cards with Unionpay logo or credit card, etc. to store the value of the membership card, the amount of stored value can be used to pay for the expenses within the China Lodging Group.
The member or China Lodging Group may interrupt the service at any time according to the actual situation. China Lodging Group has no need to be responsible for any individual or third party at any time to interrupt the service.
In the event of any objection by the member to any terms of service or to any subsequent modification of the service terms or to the dissatisfaction of the booking service for the H Rewards members, this member shall have the following right of recourse:
- 1、
- No longer use the booking service of H Rewards membership;
- 2、
- End the H Rewards member booking service;
- 3、
- Notice HUAZHU Hotel Group to terminate the member's services;
- 4、
- Ever after the end of membership services, the member's right of reservation through H Rewards membership will terminate immediately. From then on, HUAZHU Hotel Group will cease all the obligations to this member.
- 5、
-
After the ending of membership service, if you would like to restore the membership services, you can apply for free reinstatement to the membership level before you end the service. If necessary, you can also obtain a higher membership than the service level before ending the service.
Member benefits
| Elite Status Benefits |
Star Elite |
Silver Elite |
Gold Elite |
Platinum Elite |
|
★
Reward Points System[1]
|
Check-in at Member Rates
|
Advanced bookings via mobile channels[2]
|
100% Bonus |
200% Bonus |
250% Bonus |
250% Bonus |
|
Bookings via non-mobile channels[3]
|
- |
100% Bonus |
150% Bonus |
150% Bonus |
|
Check-in at the daily official rate[4]
|
Bookings via official website / mobile channels
|
- |
600% Bonus |
900% Bonus |
1200% Bonus |
| Price Benefits |
Room Rate Discount[5] |
2% off |
8% off |
12% off |
15% off |
| Discount on hourly room rate |
- |
Starting at RMB 20 off |
| Check-in Benefits |
★Free Breakfast |
- |
- |
For one guest |
For two guests |
| ★Reservation Guarantee |
18:00 |
19:00 |
20:00 |
20:00 |
| ★Late Check-out |
12:00 |
13:00 |
14:00 |
14:00 |
|
★
Free Wifi
|
√ |
√ |
√ |
√ |
The Elite Status benefits are only valid when the Elite Status member books the Huazhu affiliated hotels through HUAZHU and checks-in in person.
Elite Status Rules:
Elite Status Members can enjoy discounted prices with corresponding membership levels when booking for other people via the official HUAZHU website, App and Wechat. Elite Status Members have a daily booking limit of 10 rooms (including booking for others);Members who book through the hotel front desk or book via the 4008 customer service center can only enjoy the discounted price while booking for him/herself. There are no discounted prices for booking for others.
All Elite Status benefits are only valid at hotels with "H Rewards Benefits". See the full list of eligible hotels on the official HUAZHU App for more details.
Reservation guarantee, Early check-in and Late check-out are not available at the Blossom Hill Hotels & Resorts.
Some benefits are not available at Hi Inn at Nathan Road, Hong Kong. Please check the announcement page of the hotel for more details.
Additional Notes:
1、Reward Points System: Every 1 RMB spent equals to 1 reward point, members with different Elite Status levels might receive additional reward points. For specific points breakdown, please refer to the “Reward Points System” section. Promotional Reward Points: please refer to the specific promotional guidelines for points rules for promotional reward points.
2、Advanced bookings via mobile channels: Advanced bookings via official HUAZHU mobile channels (App/Wechat/Mini Program/M Site)
3、Bookings via non-mobile channels: Bookings via official HUAZHU non-mobile channels (official website/call center/offline locations) and bookings at the hotels without prior mobile reservations.
4、Check-in at the daily official rate: Members who book via official HUAZHU mobile channels (App/Wechat/Mini Program/M Site) at the daily official rate (without membership discount) will receive bonus reward points according to Elite Status level.
5、Room Rate Discount: Discounts based on the daily official rate.
Membership card stored-value function
Stored-value function of HUAZHU membership card is designed for the convenience of HUAZHU members' consumption in HUAZHU Hotel Group. Your info is stored in the card and can be automatically identified by the system. Please show the membership card while using it, then you are free to enjoy the services offered by H Rewards.
You can use cash, debit cards with UnionPay logo, credit cards or other payment methods to top up the value of your membership card.The stored value is calculated in CNY and shall be an integer multiple of ¥1 yuan. The maximum amount of card stored value is 10,000 CNY; no lower limit.
The stored value in your card can be used to pay for the room rates of all brands under the HUAZHU Hotel Group.
Once the stored-value function is used, the withdrawn function of the amount of your membership card will be unavailable.
Application and Upgrades
| Elite Status Levels |
Application Method |
Elite Status
Duration |
Upgrade Condition[2]
(Within one membership period[1]) |
Level preservation condition[3]
(Within one membership period) |
| Star Elite |
Free registration |
Lifetime |
Upgrade to Silver Elite With 3 qualified nights of stay[4] |
- |
| Silver Elite |
Available for purchase for 49 RMB for non-members/ Star Elite members；
Meet upgrade conditions；
Bind with higher corporate membership；
|
1 year |
Upgrade to Gold Elite With 10 qualified nights of stay
|
Preserve Silver Elite level with 3 qualified nights of stay |
| Gold Elite |
Available for purchase for 219 RMB for non members/ Star Elite members；
Available for purchase for 170 RMB for Silver Elite Members；
Available for purchase for 120 RMB for Rose Gold Elite Members；
Meet upgrade conditions；
Bind with higher corporate membership；
|
1 year |
Upgrade to Platinum Elite With 40 qualified nights of stay and less than 3 nights of Noshow[5] |
Preserve Gold Elite level with 5 qualified nights of stay |
| Platinum Elite |
Meet upgrade conditions；
|
1 year |
- |
Preserve Platinum Elite Level with 30 qualified nights of stay and less than 3 nights of Noshow |
Rule description：
Upgrade Time Period: The upgrade to the next Elite Status level will come into effect within 3 working days after all upgrade conditions are met.
Eligible hotels of H Rewards benefits
- 1)
- Economic Hotels: Hanting, Hi Inns, Elan Hotel, Orange Hotel
- 2)
- Comfort Hotels: Ji Hotel, Hanting Premium Hotel, Orange Hotel Select, Starway Hotel, ibis Hotel, ibis Styles Hotel, CitiGO
- 3)
- Upscale Hotels: Crystal Orange Hotel, Mercure Hotel, Manxin Hotel, Madison Hotel
- 4)
- Luxury Hotels: Joya Hotel, Blossom Hill Hotels & Resorts, Grand Madison Hotel
Note：
- 1、
- Elite Status Period: One year from the day of registration is considered as one Elite Status membership period. A new membership period begins after the current membership period ends, if there is an Elite Status level change, a new membership period starts on the day of the change.
- 2、
- Upgrades: Once all upgrade conditions are met, the Elite Status member is eligible for the next level.
- 3、
- Level preservation: If all preservation conditions are met, the Elite Status member is eligible to retain the current Elite Status Level for the next membership period.
- 4、
-
Qualified nights of stay: A member needs to book via official HUAZHU platforms (App/Wechat/Mini Program/Official Website/M Site/Call Center), YISU platforms (App/Wechat/Mini Program/Official Website/M Site/Call Center) or in person at Eligible H Rewards benefits Hotel and staying in himself or herself (Expect special location, check the official hotel websites for more details). Check-in for one room for one night is considered one qualified night of stay.
Rules of qualified night of stay:
- 1)
- one room one night at Economic, Comfort or Upscale hotels = 1 qualified night of stay
- 2)
- one room one night at Luxury hotels = 1.5 qualified night of stay
- 3)
- Each check-in of Day Use Rate = 0.5 qualified night of stay
- 4)
-
Check-ins at non-standard rooms, such as free rooms, long-term rental rooms and group rate rooms, is not eligible for qualified night of stay
Qualified nights of stay: A member needs to book via official HUAZHU platforms
- 5、
- Noshow: Not checking-in and not canceling after making a reservation.
Membership Privileges
Membership Invitation Benefits:
"Gift for Friends" -- Membership Invitation Benefits
A HUAZHU Silver Elite Member can invite one friend to register for Silver Elite Membership for free per natural year.
A HUAZHU Gold Elite Member can invite one friend to register for Gold Elite Membership and one friend for Silver Elite Membership for free per natural year.
A HUAZHU Platinum Elite Member can invite up to three friends to register for Gold Elite Membership for free per natural year.
* If the Elite Status membership level alters within the natural year, the invitation benefit of that is not exercised is automatically invalid and the member will receive the invitation benefit of the current membership level.
* A Silver level member or above can activate the member invitation right of the current year with one room night in person with his/her own card in the current year or last year.
* A natural year is from January 1st to December 31st. The invitation benefit resets on January 1st of every year.
* Unused invitation benefit is not cumulated to the next year.
* The invitation benefit can be used for new user registration and also membership upgrade.
* A HUAZHU member can invite unlimited number of friends to register for Star membership in every natural year.
Member birthday gifts:
Every HUAZHU member is eligible for one 20 RMB off coupon and one 10% off discount coupon in the month of his or her birthday.
Membership upgrade gifts:
When upgrading from Star Elite to Silver Elite, a member is eligible for two 20 RMB off coupons.
When upgrading from Silver Elite to Gold Elite, a member is eligible for three 20 RMB off coupons.
When upgrading from Gold Elite to Platinum Elite, a member is eligible for seven 20 RMB off coupons.
Loss report and card replacement
Membership card loss report
The personal info in your membership card can be checked in the following ways:
HUAZHU Hotel Group front desk
Ask the service staff to help you check the info at HUAZHU Hotel Group frontdesk
HUAZHU official website
Check the info with your membership card No. (Only limited to the 06 & 07 version membership cards and 06 & 07 version H Rewards Gold Members);
Verified mobile phone number/Email;
Registered user name;
Then enter your password, log on HUAZHU official website (www.huazhu.com) to check your personal info
4008121121
Call 4008121121, select "customer service" and press the keys according to the voice prompt to check your personal info
Membership card replacement
After reporting the loss, please hold the valid ID while register to HUAZHU Hotel Group and replace your membership card. The new card receiver shall be the card loser.We will charge a cost of ¥10 for card replacement; if there are more than 200 points in your account, it is recommended to use 200 points to offset the card replacement fee.
If you happen to find the lost membership card and have not receive your new card yet, you can hold the ID and the membership card by yourself to any HUAZHU Hotel for card recovery; in this case, 10 yuan or 200 points'card replacement
The stored-value balance, member points and personal info will be automatically transferred to the new card.
HUAZHU Hotel Group will assume no compensation liability if your membership card has any consumption before you report the card loss by phone.
