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  • Member Intro
  • Member Handbook

Member Privileges

  • Low price guarantee

    More than 300 cities are available
    7 + X brands
    Over 6,000 hotels worldwide
    Low price guarantee through the offical channel

  • Enjoy points benefits

    1 RMB of the room rate equals to 1 point
    Platinum members can enjoy the highest double points. More points, more gains!
    Points can be used to pay room rates or buy gifts.
    Wonders never cease!

  • Exclusive privilege

    Free breakfast, late check-out
    Free WIFI, all hotel benefits available
    More privileges are coming

  • More surprise

    Bind wechat account with coupons
    Download APP with gifts
    Top up and enjoy the member cashback
    Next surprise is on your side

Member System

  • Star

    Booking with 5% off

  • Silver

    Booking with 8% off

  • Gold

    Booking with 12% off

  • Platinum

    Booking with 15% off

Member Handbook

Member rules

Membership card is not refundable, returnable or transferable once sold, membership benefits can only be enjoyed by the cardholder;

Members are not required to pay the annual fee; the membership is valid in the long term. Please refer to "Membership Introduction" for the membership levels (Star, Silver, Gold and Platinum members);

Membership cardholder him/herself can get the corresponding member points through the booking and check-in on the Huahui Nice Hotel Guests Platform. Please refer to the "Member Benefits" for details about membership of all levels as well as the points accumulation rules among different brands. Points can only be accumulated based on the amount of room rates;

The points will be credited into the account about three working days after the check-out whereupon the amount can be queried. Points for each order are valid for 2 years and will be considered as invalid overdue. Thus the points will be automatically deducted;

Members can use the cash, debit cards with Unionpay logo or credit card, etc. to store the value of the membership card, the amount of stored value can be used to pay for the expenses within the China Lodging Group.

The member or China Lodging Group may interrupt the service at any time according to the actual situation. China Lodging Group has no need to be responsible for any individual or third party at any time to interrupt the service. In the event of any objection by the member to any terms of service or to any subsequent modification of the service terms or to the dissatisfaction of the booking service for the HUAZHU Rewards members, this member shall have the following right of recourse:

1、
No longer use the booking service of HUAZHU Rewards membership;
2、
End the HUAZHU Rewards member booking service;
3、
Notice HUAZHU Hotel Group to terminate the member's services;
4、
Ever after the end of membership services, the member's right of reservation through HUAZHU Rewards membership will terminate immediately. From then on, HUAZHU Hotel Group will cease all the obligations to this member.
5、
After the ending of membership service, if you would like to restore the membership services, you can apply for free reinstatement to the membership level before you end the service. If necessary, you can also obtain a higher membership than the service level before ending the service.

Member benefits

  • Domestic and Overseas hotels
Content Star Silver Gold Platinum
Points accumulation
1 CNY per room rate = 1 point
Member Price *1 *1.5 *2 *2
Rack Rate *3 *6 *9 *12
Qualified room night 1 night's stay = 1 qualified room night
Booking Benefit Rate Discount 5% 8% 12% 15%
Hour rooms ¥20 lower ¥20 lower ¥20 lower ¥20 lower
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Reserved until 19:00 19:00 20:00 20:00
Check-in benefits Late check out 13:00 13:00 14:00 14:00
Free breakfast[4] - - 1 2
Free wifi
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Check out in 0 second
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

Content Star Silve Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Hour rooms ¥20 lower ¥20 lower ¥20 lower ¥20 lower
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Reserved until 19:00 19:00 20:00 20:00
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free Breakfast[4] - - 1 2
Free wifi
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Check out in 0 second
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Hour rooms ¥20 lower ¥20 lower ¥20 lower ¥20 lower
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Reserved until 19:00 19:00 20:00 20:00
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free Breakfast[4] - - - -
Free wifi
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Check out in 0 second
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Hour rooms ¥20 lower ¥20 lower ¥20 lower ¥20 lower
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Reserved until 19:00 19:00 20:00 20:00
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free Breakfast[4] - - 1 2
Free wifi
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Check out in 0 second
Privileged rights Free MeetingRoom - - 1 hour 2 hour
Free copy / print - 5pcs 5pcs 5pcs
Happy HourFree Cream tea(14:00-16:00 , only booked by mobie) 2 2 2 2
Free cocktail(18:00-21:00 , only booked by mobie)【5】 2 2 2 2
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

5. According to the number of guests, 2pcs at most

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Hour rooms ¥20 lower ¥20 lower ¥20 lower ¥20 lower
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Reserved until 19:00 19:00 20:00 20:00
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free Breakfast[4] - - 1 2
Free wifi
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Check out in 0 second
Privileged rights
(Since June 1, 2016)
Welcome fruit (1 share / night, shall be booked online with the room selection completed) - - -
Floral fragrance pillow - -
No extra charge of the check out within 15 minutes'reservation - -
1 Quanji free voucher as the indemnity if no room available within the time of reservation - -
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Hour rooms ¥20 lower ¥20 lower ¥20 lower ¥20 lower
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Reserved until 19:00 19:00 20:00 20:00
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free Breakfast[4] - - 1 2
Free wifi
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Check out in 0 second
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Hour rooms ¥20 lower ¥20 lower ¥20 lower ¥20 lower
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Reserved until 19:00 19:00 20:00 20:00
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free Breakfast[4] - - 1 2
Free wifi
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Check out in 0 second
Privileged rights Free meeting room (Shall be booked 3 days in advance) - - 10% discount 20% discount
Free copy / print - - 5pcs 10pcs
Gym
Kids Club (Subject to availability)
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Hour rooms ¥20 lower ¥20 lower ¥20 lower ¥20 lower
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Reserved until 19:00 19:00 20:00 20:00
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free wifi
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Check out in 0 second
Privileged rights Hotel Food & Beverage Discount (Lunch & Dinner) (Outsourcing restaurant in the hotel not included) 5% off 8% off 12% off 15% off
Free usage of meeting room (Subject to availability) - - 1 hour per night 1 hour per night
Mini Bar For free For free Free Drink*4 Free Drink*4
Free shirts laundering 1 pcs per night 2 pcs per night 2 pcs per night 2 pcs per night
Free access to the fitness facilities
Free printing and copying - - 10 pcs per night 10 pcs per night
Priority Pass of Checking in and Checking out( only for mobile reservation) - - 10 pcs per night 10 pcs per night
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Reserved until 19:00 19:00 20:00 20:00
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free Breakfast[3] - - 1 2
Free wifi
business area pad
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Privileged rights Priority Pass of Checking in and Checking out only for platinum member - - -
Happy HourFree Cream tea(15:00-18:00 , only booked by mobie) 1 pcs 1 pcs 2 pcs 2 pcs
Free healthy supper(21:30-24:00)
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1.5 * 2 * 2
Rack Rate[1] * 3 * 6 * 9 * 12
Qualified room night 1 night's stay = 1 qualified room night
Booking benefits Discount[2] 5% 8% 12% 15%
Reserved until 19:00 19:00 20:00 20:00
New store discount 20% off at most 20% off at most 20% off at most 20% off at most
Check-in benefits Late Check out 13:00 13:00 14:00 14:00
Free Breakfast[3] - - 1 2
Free wifi
business area pad
Cashback for the membership card stored value (50 CNY's off with 1500 CNY's stored value)
Points benefits Points to pay the room fee
Points to buy gifts

PS:

Specifically refer to the benefits enjoyed with the cardholder's self-bookings.

1.Points Acceleration: The member who is above the level of Silver member in HUAZHU and checks in in the hotels of HUAZHU Group with the retail price through official website or APP booking, will get extra 1-2 times points.

2、Members who book HUAZHU Group hotel rooms for others on the HUAZHU official website, APP, Weixin and other online channels can enjoy the corresponding level discounted price. Member' daily booking amount is maximum 10 (including the cardholder's own stay and booking for others); Member's direct booking in the hotel or through the 4008 customer service center is limited to the booking of his/her own rooms, booking for others through these channels does not enjoy the membership discounts.

3、Specifically refer to the benefits enjoyed by new member's online prepaid room in the first order.

4. Gold member maximum 1; platinum member maximum 2 according to the number of guests. (No Breakfast for Hi Inn and Mercure Hotel)

content Star Silver Gold Platinum
points accumulation
1 CNY per room rate = 1 point
with memeber price * 1 * 1 * 1 * 1

PS:

Other standard benefits of HUAZHU Rewards members do not apply to ; details are subject to availability and in-store announcements.

Membership card stored-value function

Stored-value function of HUAZHU membership card is designed for the convenience of HUAZHU members' consumption in HUAZHU Hotel Group. Your info is stored in the card and can be automatically identified by the system. Please show the membership card while using it, then you are free to enjoy the services offered by HUAZHU Rewards.

You can use cash, debit cards with UnionPay logo, credit cards or other payment methods to top up the value of your membership card.The stored value is calculated in CNY and shall be an integer multiple of ¥1 yuan. The maximum amount of card stored value is 10,000 CNY; no lower limit.

The stored value in your card can be used to pay for the room rates of all brands under the HUAZHU Hotel Group.

Once the stored-value function is used, the withdrawn function of the amount of your membership card will be unavailable.

Join and upgrade

How to join:

proj Level content
Buy or register Star Free registration on HUAZHU website or APP!
Silver ¥39
Gold ¥198 or Silver membership + ¥159
Star / Silver membership with a single stored value of ¥2,000
Upgrade Star → Silver 3 room nights in total; the historical check-in before registered as a HUAZHU member is also counted (Since 22 July, 2016)
Silver → Gold Within 1 year, the member books 5 qualified room nights for himself/herself
Gold → Platinum Within 1 year, the member books 20 qualified room nights for himself/herself and the no-show ≤ 3;
Star/Silver/Gold → Platinum(Quick Upgrade) Within 90 days from the date of HUAZHU member registration, the member books 15 qualified room nights for himself/herself (Since July 22, 2016)
Relegation Platinum → Platinum Within 1 year, the member books 20 qualified room nights for himself/herself and the no-show ≤ 3;
(If not, the member level will be restored to the HUAZHU Gold member at the end of the Night calculation period)

Note:

Qualified room night: refers to the nights which satisfies the HUAZHU regulations, which are used to measure the conditions of the membership level upgrading or relegation.

Night Calculation Period: 12 calendar months are counted as one night calculation period, starting from the date of joining HUAZHU Rewards or upgrading to the current membership level.

No-show: means failed to check in and occupy the room as scheduled.

Upgrade time: within 3 days after the member's check-out

room nights calculation rules

Membership upgrades and relegations are measured by the room nights.

Free room vouchers, long-staying rooms and multiple room bookings are excluded from the calculation of room nights.

room nights in different regions with different prices, once satisfys the criteria of room nights, are qualified to be calculated as the room nights.

Member privileges

Member Invitation Rights:

"Gift for friends" - Member invitation welfare

A Silver Member can invite 1 friend to freely register as a Silver Member in each calendar year.

A Gold Member can invite 1 friend to freely register as a Gold Member and another to freely register as a Silver Member in each calendar year.

A Platinum Member can invite 3 friends to freely register as Gold Members in each calendar year.

* If the membership level is changed during the calendar year, the unused invitation rights will be automatically invalidated before the level change, and the member will get the invitation rights of current level

* Silver Member and above shall activate the invitation right by the card-holder's one own check-in in one calendar year.

* One calendar year is calculated from January 1 to December 31; on January 1 of each calendar year, the invitation right will be reset.

* Unused invitation rights cannot be accumulated to the next year.

* Invitation rights can be used to register new members or support the existing members ' upgrade.

"Recommend friends" - Cash-back at member's first order

Individual HUAZHU members are free to invite friends and family members to register as a HUAZHU Star Member.

For members who are invited to register who prepay the first order through HUAZHU's online channel and check in with his/hers own card for his/her own room, The invitees and invitees will get a maximum first order cash-back of 20 CNY.

Birthday Gifts for Members:

HUAZHU Star Member can get a birthday general coupon of 20 CNY in his/hers’ birthday month.

HUAZHU Silver Member can get a birthday package in the birthday month, including a 20 CNY general coupon, a half-price coupon in the Joya Hotel, a half-price coupon in Manxin Hotels & Resorts.

HUAZHU Gold Member can get a birthday package in the birthday month, including a 20 CNY general coupon, a half-price coupon in the Joya Hotel, a half-price coupon in Manxin Hotels & Resorts.

HUAZHU Platinum Member can get a birthday package in the birthday month, including a 20 CNY general coupon, a half-price coupon in the Joya Hotel, a half-price coupon in Manxin Hotels & Resorts.

Member Upgrade Gifts:

Silver Member's first upgrade to Gold Member will receive 60 CNY brand experience package
- including Ibis and Ibis Styles Hotel's 30 CNY coupon each.

Gold Member's first upgrade to Platinum Member will receive a 380 CNY brand experience package
- Ibis Hotel, Ibis Style Hotel, Ji Hotel,

* Platinum upgrade gift is only available for Gold Member's first upgrade to Platinum Membership. In the cases of Platinum relegation / Platinum downgrade to Gold Membership then upgrade to Platinum Membership, this gift cannot be enjoyed.

* Membership upgrade gifts are limited to the upgrade by check-in in the natural cases.

Loss report and card replacement

Membership card loss report

The personal info in your membership card can be checked in the following ways:

HUAZHU Hotel Group front desk

Ask the service staff to help you check the info at HUAZHU Hotel Group frontdesk

HUAZHU official website

Check the info with your membership card No. (Only limited to the 06 & 07 version membership cards and 06 & 07 version HUAZHU Rewards Gold Members);

Verified mobile phone number/Email;

Registered user name;

Then enter your password, log on HUAZHU official website (www.huazhu.com) to check your personal info

4008121121

Call 4008121121, select "customer service" and press the keys according to the voice prompt to check your personal info

Membership card replacement

After reporting the loss, please hold the valid ID while register to HUAZHU Hotel Group and replace your membership card. The new card receiver shall be the card loser.We will charge a cost of ¥10 for card replacement; if there are more than 200 points in your account, it is recommended to use 200 points to offset the card replacement fee.

If you happen to find the lost membership card and have not receive your new card yet, you can hold the ID and the membership card by yourself to any HUAZHU Hotel for card recovery; in this case, 10 yuan or 200 points'card replacement

The stored-value balance, member points and personal info will be automatically transferred to the new card.

HUAZHU Hotel Group will assume no compensation liability if your membership card has any consumption before you report the card loss by phone.